Terms and Conditions
QUOTES
Quotes are based on the original email you are sent at time of enquiry or the completed booking form (if no email enquiry is received). All prices are as per website and current and valid. Please note
We don’t hold dates as we are in extremely high demand. A minimum deposit of $250.00 (unless otherwise specified) is required at the time of written confirmation. This can only be paid via direct deposit or via credit card. Payment of deposit signifies your agreement to these terms and conditions. Once the deposit has been received the booking is confirmed and a confirmation email and pro-forma invoice is sent. Final payment is due 14 days prior to event unless otherwise arranged. Cheques are not accepted. A $3.90 credit card charge for all payments made by credit card every time your card is charged.
Once the deposit has been received the booking is confirmed and a confirmation email will be sent. Payment of deposit signifies your agreement to these terms and conditions.
BONDS
We don’t hold cash bonds - a $100 bond is applied to all bookings that are 70 guests and under, and $150 bond for 200 guests and under. For all events held at AIRBNBs, a $250 bond is applicable - no exceptions. We allow so many losses/breakages per event as per follows before we deduct from your bond.
Events up to 40 guests - 2 breakages/losses allowed. Anything beyond 2 is deducted from bond.
Events upto 70 guests - 4 breakages/losses allowed. Anything beyond 4 is deducted from bond.
Events upto 100 guests - 6 breakages/losses allowed. Anything beyond 6 is deducted from bond.
Events upto 150 guests - 8 breakages/losses allowed. Anything beyond 8 is deducted from bond.
Events upto 200 guests - 10 breakages/losses allowed. Anything beyond 10 is deducted from bond.
Should a glass(es) be found following The Cocktail Queens departure, The Cocktail Queen will not pay for the glassware to be returned to head office, nor will we pickkup. Clients will need to return the glass(es) themselves at their own expenses, or this will be deducted from the bond.
Refund of bond amount is paid back to the clients bank account or credit card depending on how they made final payment, no less than 7 days after the event.
Glassware is charged as follows; Wine, Champagne, Spritz Glasses are $6.00 per glass. All talls and shorts are $8.00 per glass. ALL cocktail glassware is $10.00 per glass. All other equipment such as bar top tubs, tables, table cloths, eskys are $100. If you are liable to pay for breakages/losses you will be issued with a return statement invoice detailing the amount of bond retained by Cocktail Queen, and the amount being returned to you.
DELIVERY AND PICK UP OF GLASSWARE
For the majority of events, glassware, barware and associated hire items are pre-delivered. Please note unless perishable stock has been ordered, the equipment for your bar will be delviered either on a Thursday or a Friday - ALL clients are notified on the Tuesday prior to the event of the delivery date. You don't have to be home to recieve the delivery. The glassware is in a rack system and is left on front porch or another convenient location if pre-determined with The Cocktail Queen Online Event Coordinator.
If you are in an apartment as is not an airbnb or a rented hotel suite - you will need to book in your delivery time and PICK UP and ensure someone is home to receive as per the booking form AT TIME OF BOOKING.
If you are in an airbnb or apartment such as a house or an apartment - you will need to book in your delivery time and PICK UP time and ensure someone is home to receive as per the booking form AT TIME OF BOOKING. You will also need to ensure that someone is available for both pickup and their details must be provided.
AIRBNBS and HOTEL SUITES
Please note that the majority of hotels and also Airbnbs DO NOT ALLOW PARTIES. Should you book any of our services and we undertake the event at the airbnb premises and you are found by the owner to be hosting an party unbeknown to the owner and are kicked out, we DO NOT refund ANY part of your event at all. We enter premises based on the assumption that you have provided full disclosure to the owner of the premises. If you are kicked out and
EVENT DETAILS CONFIRMATION - For those events whereby TCQ supplies the alcohol.
To ensure that we cater appropriately for correct numbers, menus and requirements, and beverage arrangements, must be discussed with the function coordinator no less than 21 days prior to the function start date. Final numbers must be confirmed via email or phone call to The Cocktail Queen no less than 14 days for the party unless otherwise indicated. The final balance is based on the final guaranteed quoted numbers. Should numbers fall below the advertised minimum then the price increases and at time of final payment your invoice will be adjusted accordingly to compensate for the shortfall. Should guests that have paid on the night not turn up, monies for these non attendees will not be refunded. We only refund for non-attendees if your guest cancels prior to 28 days (see cancellation policy). Late attendees are accepted in certain circumstances; however The Cocktail Queen must be notified no less than 72 hours to the function. Payment arrangements for the late attendees must be made upon consultation with The Cocktail Queen at time of notification. Any late attendees arriving at the event and payment has not been received, the result will be loss of bond, or charge to credit card.
EVENT DETAILS CONFIRMATION - For those events whereby you supply the alcohol.
The final balance is based on the final agreed service requirements as per the invoiced amount. Should you have more guests than the service package you have purchased, or you have failed to purchase all the ingredients to make the designated cocktails you have chosen, The Cocktail Queen is not responsible for your guests having to wait for drinks, reduced service efficiency or receive drinks that don't include all the ingredients. Don't call us and complain the following week if you failed not to take our advice as to staff to guest ratios and service wasn't efficient. If you have 100 guests and hire only 1 staff person, don't expect our staff to work 10x's harder to get drinks out either.
EXPECTATION OF CLIENT AND GUESTS
It's unfortunate that this policy has to be written, but Cocktail Queen does not tolerate abusive, bad manners, rudeness or intolerance to staff prior to or at any events whatsoever. We definitely don't tolerate Bridezillas or Bridesmaidzillas, nor clients that refer to us as "the help". We also don't tolerate consummation of drugs on premises of any kind, whether it be your own home or not. At Cocktail Queen it is our first and foremost priority to ensure the safety of our staff. Whilst our staff are hired by you to provide a specialist service, it doesn't give any client the right to micro-manage, demean or verbally abuse our staff. We only encourage smiles, laughing, good manners and politeness at all times. Should our staff be subject to any of the above including being exposed to drug use on premises they will be at liberty to cease service and exit the premises at any time during the event, even suspected drug use. Should this occur we are not responsible for your guests who are doing the right thing for not getting the full service provided. No refunds will be permitted at all should this occur. The Cocktail Queen staff enforces RSA at all times and reserve the right to refuse to serve any person who is drinking to fast, drunk, disorderly, on drugs or objectionable or unreasonable. It is the utmost responsibility of the client to ensure that their guests conduct themselves in an orderly manner at all times. We don't serve alcohol to minors even in the comfort of your own home.
FINAL PAYMENT
Final payment for the event/tower including any travelling/parking charges need to be received via direct deposit or credit card no less than 14 days prior to the event. Cheques are not accepted. A $3.90 credit card charge for all payments made by credit card is applicable per transaction.
LIABILITIES AND DAMAGES.
Clients and their guests or any other persons attending the event are financially responsible for any damage sustained in any part to the premises. The Cocktail Queen Pty Ltd and all employed staff assume no responsibility or liability for any damages to any property of the client, injury or harm caused during the function to the client and/or guests or attendees of the function, or through use of The Cocktail Queen equipment, consummation of beverages or food supplied by The Cocktail Queen pty ltd for the client and guests/attendees. The Cocktail Queen will not accept responsibility for damage or loss of any items left with them during, before or after the function. The client 'indeminifies' The Cocktail Queen pty ltd, from and against all costs, claims, expenses and losses suffered or incurred by the client, guests or attendeess to the function. Public policy insurance is in place, we suggest you organize your own insurance for your guests if you feel the need to.
CANCELLATION & PANDEMIC POLICY
Standard Cancellation Policy - If you cancel your booking greater than 28 days (or on the 28th day) prior to the event, your event will be refunded LESS the deposit- no exceptions. We refund within 28 days of cancellation directly into your bank account. All cancellations must be in writing via email. If you cancel your booking less than 27 days (including on the 27th day) prior to the event, then no monies will be refunded - no exceptions. We as all venues (even though we are mobile, still have overheads, bills, permanent staff wages etc to pay and when you cancel your event these bills still exist and have to be paid, and by cancelling your tower/event we could have booked it with someone else. When you pay your deposit/payment this signifies that you agree to our operational policies (including the cancellation policy) and the booking form terms and conditions.
If you are cancelling your event because of a decline in attendance due to attendees having covid please note the standard cancellation policy applies.. We do allow events to be moved to another date (postponed) should this be the circumstance. Please note also we do not refund for non-attendees no matter what the circumstance of them not attending, once final payment has been made.
If you are wanting to postpone or cancel at any time, YOU MUST complete the cancellation form HERE (as used for postponements).