THE COCKTAIL QUEEN PTY LTD BOOKING TERMS AND CONDITIONS 

Umbrella of Entities
The Cocktail Queen operates as a multi‑brand hospitality group. These Terms and Conditions apply to all services, bookings, events, entertainment, staffing, and equipment provided under the following entities:

• cocktailqueen.com.au

• champagnetowers.com.au

• bartndr.com.au

• hensnightparty.com.au

Collectively referred to as “The Cocktail Queen Group”, these Terms and Conditions govern every booking made with any of the above entities. By paying a deposit, submitting a booking, or proceeding with payment, you acknowledge and agree that these Terms and Conditions apply universally across all brands within The Cocktail Queen Group.

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1. Booking Terms, Acceptance & Quotes
The Cocktail Queen Pty Ltd (“We”, “Us”, “Our”) agrees to provide services to you (“You”, “Your”) for your guests at the location specified in your Booking Form, subject to the terms of this Agreement.

By ticking the “I Accept” box when completing the Booking Form on our website, or by making full payment via the paylink provided in your quote, you confirm acceptance of these terms and conditions.

A booking is only confirmed once we have received the completed Booking Form together with either:
•     A booking deposit of $350 or greater, or
•     Full payment.

 

Why Deposits Are Non‑Refundable
When your date is reserved, THE Cocktail Queen incurs administration, staffing, scheduling, preparation, and opportunity costs. Once booked, your date is no longer available to other clients — therefore deposits are strictly non‑refundable.

Quotes are valid for 7 days from the date of issue via email. Paylinks are valid for 24, 48, or 72 hours only.
We reserve the right to refuse a booking if the correct number of staff has not been hired for your event.
For events booked more than 12 months in advance, a 10% loading fee applies to the total price to cover increases in wages, equipment, taxes, and other costs.

 

2. Final Payment & Event Details

• Final payment is due 10–28 days prior to your event, as outlined in your quote or on our website.

• If guests are late in paying, you must contact The Cocktail Queen by email or phone to request a payment extension. Communication is essential.

• If final payment is not received by the due date (or extended date if agreed), The Cocktail Queen reserves the right to cancel the event without further notice. All monies paid to date will be forfeited.

• If your final guest numbers fall below the originally booked numbers, charges will apply per person as detailed on the website or in your original quote.

• If an event is cancelled due to non-payment, deposits and fees already paid are forfeited. The Cocktail Queen accepts no liability for any losses, damages, or expenses incurred by you, your guests, or third parties as a result of cancellation.

• Menu selections must be submitted no later than 10 days prior to your event. If not received, a set menu will be allocated.

• There is no reduced fee for mocktail service — non-alcoholic ingredients cost the same as alcoholic.

• Travel and delivery charges apply to all bookings as listed on our website.

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3. Cancellation by You
If you cancel your booking, the deposit is non-refundable, non-transferable, and non-creditable, regardless of circumstances.
•     22 days or more prior to the event: All monies will be refunded, less the deposit.
•     21 days or less prior to the event: No monies will be refunded.
Like all venues, we incur ongoing costs including overheads, staff wages, and warehouse operations. When you cancel, these costs remain, and we lose the opportunity to rebook your date with another client.
If you pay in full at the time of booking, the retained deposit amount will be determined by the event value ($350 or $600).

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4. Client Cancellations & No-Shows
No refunds are provided for clients or guests who do not attend on the day, or for cancellations made 21 days or less prior to the event. This applies under all circumstances, particularly for Hens Parties and Weddings.

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5. Postponement of Event
If you postpone your event 22 days or more prior, we will transfer your booking to another date at no cost.
If you postpone between 21 days and 1 day prior, a $250 postponement fee applies to cover associated costs.

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6. Airbnbs and Accomodation Venues

Please note that the majority of hotels and also Airbnbs DO NOT ALLOW PARTIES.  Should you book any of our services and we undertake the event at the airbnb premises and you are found by the owner to be hosting an party unbeknown to the owner and are kicked out, we DO NOT refund ANY part of your event at all.  We enter premises based on the assumption that you have provided full disclosure to the owner of the premises. 

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7. Expectation of You and Your Guests

It's unfortunate that this policy has to be written, but The Cocktail Queen does not tolerate abusive, bad manners, rudeness or intolerance to staff prior to or at any events whatsoever.  We definitely don't tolerate Bridezillas or Bridesmaidzillas, nor clients that refer to us as "the help".  We also don't tolerate consummation of drugs on premises of any kind, whether it be your own home or not. At Cocktail Queen it is our first and foremost priority to ensure the safety of our staff.  Whilst our staff are hired by you to provide a specialist service, it doesn't give any client the right to micro-manage, demean or verbally abuse our staff.  We only encourage smiles, laughing, good manners and politeness at all times. Should our staff be subject to any of the above including being exposed to drug use on premises they will be at liberty to cease service and exit the premises at any time during the event, even suspected drug use.  Should this occur we are not responsible for You or Your guests who are doing the right thing for not getting the full service provided.  No refunds will be permitted at all should this occur. The Cocktail Queen staff enforces RSA at all times and reserve the right to refuse to serve any person who is drinking to fast, drunk, disorderly, on drugs or objectionable or unreasonable.  It is the utmost responsibility of the client to ensure that their guests conduct themselves in an orderly manner at all times. We don't serve alcohol to minors even in the comfort of your own home.

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8. Event Times, Access & Setup
Start Time
Your booking begins at the agreed start time, not guest arrival time or any later time requested on the day.

If our team is delayed due to circumstances beyond our control (traffic, accidents, weather, access issues), the event will commence upon arrival. No compensation is provided for reduced operating time.

Access Requirements
Clients must ensure safe, clear access at least 1 hour prior to the event start time for unloading, setup, and preparation.

This includes:

• Clear driveway or loading access

• Safe pathways for equipment

• Parking that is not blocked or restricted

If access delays occur, THE Cocktail Queen is not responsible for shortened service time or incomplete setup.

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9. Weather and Set-Up

Event setup locations are subject to weather.  If you have booked your event for a public garden or a location beyond your control, and have to cancel on the day due to inclement weather and reschedule for another day a rescheduling fee of $250 is applicable.  The rescheduling fee covers the cost of wages and associated rescheduling expenses for The Cocktail Queen Staff in the company.  If Third Party services have been hired, you may or may not be also liable for rescheduling costs for those services.  

Please ensure that if you are having the event outside that The Cocktail Queen Staff have adequate cover from sun or rain, windy conditions.  No person would want to work in full exposure to sun, rain or extreme wind, so please don't assume or expect our staff to do so either.  Appropriate cover must be provided.  

Travel fees and delivery fees are as per quotation at time of email or as per website.  

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10. Intellectual property and Social Media

(a)You agree to having You and Your Guests photos or video footage taken for social media purposes, the intellectual property in which The Cocktail Queen and associated entities will own upon creation.

(b)By providing photos or written reviews to The Cocktail Queen, you grant the company the right to use, reproduce, modify, distribute, and publicly display those photos for marketing and promotional purposes, both online and offline. This includes, but is not limited to, using the photos on the The Cocktail Queens websites, social media profiles, advertisements, and other marketing materials.

(c)  Those attending guests to an event that wish not to have their photo used by The Cocktail Queen as per section 'b' should at time of photo make it known to The Cocktail Queen host/Mixologist and omit themselves from the photo.

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11. Nudity and Your Guests

Some of our Events for Hens Parties contain full frontal nudity and semi-naked men for aesthetic entertainment shows only.  If any of Your Guests do not feel comfortable with the show they should remove themselves prior to commencement.  Further more  by agreeing to this Agreement, You warrant to Us that You have the authority to act on behalf of any person or entity for whom You are making a Booking , including Your Guests, and You are deemed to have agreed to the booking of an Event package which contains nudity, on behalf of any person, entity or Your Guests for whom You make the Booking.

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12.Your assumption of risk, release and indemnity 

(a)You and Your Guests  participation in the Event is entirely at Your and Your Guests own risk.  You assume full and complete responsibility and liability for any injury or accident which may occur during the Event. You are liable for any property damage caused by You or Your Guests during an Event to The Cocktail Queen equipment.

(b)To the maximum extent permitted by law, You indemnify Us and Our Parties from and against:

(i) any claim, loss, liability, charge, cost or expense, including property damage, caused or contributed to from any negligence, act or omission of You or Your Parties;

(ii) any claim, demand, suit, action or proceedings arising in connection with the death or injury to You or any member of Your Guests or for property damage or destruction suffered by You or Your Guests occurring within the event property or otherwise in connection with the Event caused by You or Your Parties;

(iii )any claim, demand, suit, action or proceedings arising in connection with the death or injury to You or any member of Your Guests suffered by You or Your Guests occurring on or within the event premises or otherwise in connection with the Event caused by the corona virus, or any other virus; and

(iv) all loss or liability suffered or incurred by Us or any of Our Parties arising in connection with Your breach of any of the terms of this Agreement, or You and Your Guests’ failure to follow Our  directions made in good faith as to the safety or wellbeing of You or Your Guests.

(v) any claims, actions, demands, or liabilities arising out of or related to your use of any information or advice published on the website or provided verbally. This includes any third-party claims.

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13. Force Majeure
The Cocktail Queen Group is not liable for failure or delay caused by circumstances beyond reasonable control, including natural disasters, extreme weather, government restrictions, pandemics, illness, transport disruptions, or venue closures.

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14. Client Responsibilities
You are responsible for ensuring the venue is safe, lawful, and suitable for the services booked.
The Cocktail Queen Group accepts no liability for incidents arising from unsafe premises or guest misconduct.

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15. Breakages, Spills & Venue Damage
THE Cocktail Queen Group is not responsible for damage caused to the venue by guests.
If the venue seeks compensation from us for guest‑caused damage, you agree to indemnify The Cocktail Queen Group for all associated costs.

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16. BYO Alcohol
The Cocktail Queen Group accepts no responsibility for incidents arising from alcohol not supplied or served by our staff.
Staff may cease service if BYO alcohol compromises RSA compliance.

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17. Allergies & Dietary Requirements
Clients must notify The Cocktail Queen Group of allergies or dietary requirements 10 days prior.
We do not guarantee an allergen‑free environment.
Consumption is at the guest’s own risk.

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18. Noise, Neighbour Complaints & Council Restrictions
TheCocktail Queen Group is not liable for interruptions or cancellations arising from noise complaints, council enforcement, or venue restrictions.
No refunds will be issued if service must cease due to external enforcement.

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19. Smoking, Vaping & Hazardous Behaviour
If smoking, vaping, or hazardous behaviour occurs near staff or equipment, service may be paused or terminated.
Repeated unsafe behaviour may result in termination without refund.

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20. Governing Law
These Terms and Conditions are governed by the laws of the State of Victoria, Australia.
Any disputes shall be resolved exclusively in the courts of Victoria.

 

21. Agreement

By agreeing to this Agreement, You warrant to Us:

(a) that You have legal capacity to enter into a legally binding Agreement; and

(b) that You have the authority to act on behalf of any person or entity for whom You are making a Booking and accepting this Agreement, including the Guests, and You are deemed to have agreed to this Agreement on behalf of any person, entity or Group for whom You make the Booking.

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